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Making contact

Welcome to the first issue of CentrePoint, our joint BT and Cisco newsletter. Coming out twice a year, CentrePoint will help to keep you up to date on the latest unified communications and contact centre features, roadmaps, offers and promotions - while introducing you to some of the team behind the solutions.

BT and Cisco have been working together for over 20 years, successfully combining BT's strength in networking, IT services and CRM solutions with Cisco's position as a technology leader in IP contact centres. This unique partnership creates a compelling blend of innovation, availability, reliability and security.

Drop us a line if there is something of interest, or follow us on BT Let's talk.

Calling all to
the Centre Expo

BT and Cisco will be giving live demonstrations at this year's Call Centre Expo. We'll show you how social media and video agents can help improve customer service and reduce costs. We'd be delighted if you could join us at stand G10.
Headline story

Gala Coral's new Olympic Park HQ up and running in time for the big race

BT iNet has helped Gala Coral migrate to a new IT platform, including a Cisco Voice over IP (VoIP) phone system, as part of its head office relocation. The whole project had to be done and dusted in just three months, with the four-day Cheltenham Festival on the horizon... read the full press release >

How voice recognition is keeping vital processes secure

Huge developments in voice recognition technology are set to change the way we interact with the organisations we deal with on a regular basis and are revolutionising some of the most security conscious customer service processes around, according to Cisco's CRM specialist Alex Noble... read more >

SocialMiner helps spot issues and solve problems on social media sites, before they get out of hand

Almost every company has flirted at some stage with social media, although recently the focus has changed. Now, rather than being used to big up the brand, social media has become an essential customer service tool. But how do you keep on top of something as vast, fast and unpredictable as Twitter or Facebook? Cisco's SocialMiner could be the answer... read more >

Next generation video is on your desk, in your pocket, and anywhere you want it!

Video conferencing has been on the margins for some time. But a new breed of low-cost video phones - combined with unified desktop and video enabled mobile apps - may hold the key to making video "the new voice"... read more >

BT and Cisco remain leaders in Gartner's Magic Quadrants

The latest Gartner research has confirmed Cisco's position at number one for its "ability to execute", with significant gains in its "completeness of vision". Combined with BT's leadership status in the Global Network Service Providers Magic Quadrant, customers can be assured of a great contact centre from the cloud... read more >

BT has scooped six awards for its successful partnership with Cisco

The awards were presented at the Cisco Partner Summit 2013 in Boston, US and BT's winning haul included:

  • Europe, Middle East, Africa and Russia (EMEAR) service provider partner of the year
  • UK and Ireland architectural excellence borderless networks partner of the year
  • UK and Ireland enterprise partner of the year
  • US service provider - architectural excellence collaboration
  • EMEAR North theatre services partner of the year
  • France enterprise partner of the year...read more >
Case Study

Customers on cloud 9 as Tesco rolls out new contact centre technology

Tesco is using BT's cloud contact centre solution to put customers through to the people with the right skills to help them, whether they're in a contact centre in Dundee or Cardiff – or working from home. And because BT Cloud Contact can be scaled up or down to match the peaks and troughs of retail trading, Tesco only ever pays for what it needs when it needs it...view or download the full case study >
Case Study

Next generation voice services help save money for NHS Trust

Doing more with less is a familiar challenge for the NHS. So when BT and Cisco came up with a cost-effective solution that replaced traditional lines with Voice over IP (VoIP) services and cloud-based SIP trunking, South London and Maudsley NHS Foundation Trust jumped at the chance to save £250,000 a year...view or download the full case study >

No clouding the issues

Around 90 representatives from the LCCF and SECCF attended a joint BT and Cisco presentation on "The future of cloud contact centres". It was a really good event and, as always, the most interesting bit came at the end when everyone was relaxed and open to asking questions.

These ranged from ways to improve customer experience when queuing to the problems you can encounter using webchat. The event took place at the top of the BT Tower on a stunningly clear day when, not at all in keeping with the theme, there was not a cloud in sight.

Find out more about Cloud Contact.

White paper: Beyond your device

50% of employees can use their own device for work and 60% of IT managers think that smart devices have helped productivity.

Find out how IT decision makers and employees feel about the ways their organisations are responding to BYOD. Download the BT and Cisco white paper >

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